100% CUSTOMER SATISFACTION GUARANTEE for COMPLETE PEACE OF MIND
Should you NOT be completely satisfied with your purchase for any reason whatsoever you may opt to return the products to us for a refund within 14 days of delivery/receipt. Goods returned must be within the original packaging and without any scratches or blemishes (‘as received’ condition).
- The date of delivery or receipt is the date upon which the goods are signed for via courier or collected via Postnet / Order collection.
- Refunds are valid for the product pricing only and exclude the initial delivery fees via Courier or Postnet etc.
- Refunds will be processed within 72 hours from the date of receipt by us which includes a 48 hour period for technical assessment.
- Please provide your banking details as all refunds are via an EFT to your nominated bank account. (we cannot refund directly to your Credit Card or PayPal account)
Henrac Technology offers a 14 Day Money Back Guarantee on all of our products. If you are not satisfied with your purchase, contact us and we will assist with your return. Once the product has been returned we will be able to initiate your refund
Return shipping costs for items returned for a refund within 14 days are paid for by the customer.
Items returned to us after the 14 day window will not be refunded. We are not liable to refund the shipping costs to return the product.
Return shipping costs for items which fall under the warranty period, are paid for by the customer.
Refunds will be processed within 72 hours from date of receipt, to allow for a 48 hours technical assessment period.
You (the customer), will be liable for a handling fee in the event where goods have been returned and a refund needs to be issued.
We are not responsible for any lost items that are sent back with returned units.
IMPORTANT: all refunds attract a 10% handling fee.
WARRANTY POLICY for REPLACEMENTS
What is your Warranty / Replacement policy?
Should any product ‘fail’ within the first 3 months of purchase (Warranty period) the product may be returned to us for either a repair or replacement. From your nearest Postnet branch country wide request the standard ‘Postnet to Postnet’ service and return goods to us as follows:-
Postnet Branch: Waterkloof Ridge, Pretoria.
Att: Henrac Tech
Cell: 060 319 2282
Once received at the above branch, Postnet will inform us via an SMS that your parcel has arrived. We collect three times a week. Once received by us, your order status will be changed to ‘returned’.
Please note that parcels are collected on Tuesdays and Thursdays
Please insure that your correct contact details and order reference number are included within the return parcel.
- Return shipping costs are for the customers account. The preferred method of returning goods is via the ‘Postnet to Postnet’ service.
- If you have requested a replacement as opposed to a refund the return shipping costs for items which fall under the warranty period, are paid for by Henrac Technology.
- Returns will be processed within 4 days from the date of receipt by us which includes a 48 hour period for technical assessment.
- Following the technical Assessment Henrac Tech reserves the right to first repair the product failing which a new replacement will be sent.
We offer a 6 Month Warranty on all our products. If you experience issues with your product, please contact us to see if we can help you fix the issue first before returning the product to us. Should we not be able to resolve the issue, we will exchange your product. This does not include any items that have water damage (Besides water proof products) or any other physical damage caused by the purchaser. .
IMPORTANT! Warranty void….
- If goods are not in original packaging and complete with all original components
- If goods show signs of damage due to abusive usage
- If goods show signs of physical alteration
- If goods show signs of physical damage
- If goods show signs of tampering
- If signs of Power Spike damage
- If signs of water damage (Besides on waterproof products)