Return Policy & Warranty

WARRANTY POLICY

What is your Warranty policy? 

Should any product ‘fail‘ within the first 3 months of purchase, the product may be returned to us for either a repair or replacement. From your nearest PostNet branch countrywide request the standard ‘PostNet to PostNet service & return goods to us as follows:-

PostNet Branch: Waterkloof Ridge, Pretoria. 

Att: Henrac Tech

Cell: 060 319 2282 

Once received at the above branch, PostNet will inform us via an SMS that your parcel has arrived. We collect three times a week. Once received by us,  your order status will be changed to ‘returned’. 

Please note that parcels are collected on Tuesdays & Thursdays 

Please ensure that your correct contact details  & order reference number are included in the return parcel:

• Return shipping costs are for the customer’s account. The preferred method of returning goods is via the ‘PostNetto PostNet.
• If you have requested a replacement as opposed to a refund the return shipping costs for items which fall under the warranty period, are paid for by Henrac Tech.
• Returns will be processed within 4 days from the date of receipt by us which includes 48 hours for technical assessment.
• Following the technical Assessment Henrac Tech reserves the right to first repair the product failing which a new replacement will be sent.

We offer a 6 Month Warranty on all our products. If you experience issues with your product, please contact us to see if we can help you fix the issue first before returning the product to us. Should we not be able to resolve the issue, we will exchange your product. This does not include any items that have water damage (Besides waterproof products) or any other physical damage caused by the purchaser.

IMPORTANT!

Warranty will be voided if the goods:

• Are not in their original packaging & complete with all original components.
• Show signs of damage due to abusive usage.
• Show signs of physical alteration.
• Show signs of physical damage.
• Show signs of tampering.
• Signs of power spike damage.
• Signs of water damage (Besides on waterproof products).