100% Customer Satisfaction Guarantee for Complete Peace Of Mind
ONLY AVAILABLE FROM HENRAC TECH – 14-day money-back guarantee
Should you NOT be satisfied with your purchase for any reason whatsoever you may opt to return the products to us for a refund within 14 days of delivery/receipt. Goods returned must be within the original packaging & without any scratches or blemishes (‘as received’ condition):
warranty returns
What is your returns policy?
Should you wish to return any item after the 14-day money-back guarantee but within the Warranty period. This may be either a ‘Warranty replacement’ or a ‘Warranty refund’. From your nearest PostNet branch countrywide request the standard ‘PostNet to PostNet service & return goods to us as follows:-
PostNet Branch: Waterkloof Ridge, Pretoria.
Att: Henrac Tech
Cell: 060 319 2282
Once received at the above branch, PostNet will inform us via an SMS that your parcel has arrived. We collect three times a week. Once received by us, your order status will be changed to ‘returned’.
Please note that parcels are collected on Tuesdays & Thursdays.
Please ensure that your correct contact details & order reference number are included within the return parcel:
Return shipping costs are for the customer’s account. The preferred method of returning goods is via the ‘PostNet to PostNet.
If you have requested a replacement as opposed to a refund Return shipping costs for items which fall under the warranty period, are paid for by Henrac Tech.
Items returned after the 14-day guarantee but within the Warranty period will attract a 10% handling fee.
Shipping
Do we ship internationally?
Currently, we only ship within the 9 provinces of South Africa.
For your convenience, several delivery options are offered. Selecting the best option depends on where you reside (physical delivery address specified on your order):
The majority of our products are dispatched via National Satchels Bags. Within 24 hours of the order ‘payment received’ confirmation you will receive an automated email containing all relevant delivery details & tracking number.
How long does shipping take?
We ship from within Gauteng which has an average of 2-3 days delivery, while Cape Town is 4-5 days.
Need help? Contact our support team. Open weekdays from 8:00 – 16:00 (excluding Public Holidays).
Smarthome
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keep in touch
060 319 2282 (MTN)/WhatsApp
072 604 4306 (Vodacom)/WhatsApp
Copyright © Henrac Technology (PTY) LTD | T/A Tuya Smart Home 2024. All Rights Reserved.
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